You can create a Favourite list with these easy steps:

Step 1: Once you've built your order, click the 'Shopping Cart' icon. This will take you to your order form.

Step 2: Click 'Add to My Favourites', located on the top of your order form.

Step 3: Press 'Create new List'

Step 4: Enter a name for your new favourite list, a description to help you identify it in the future. You can also define if you want to keep your list private or to share the list with your peers (select the inherated option) as well as the whole organisation (select the shared option)

Step 5: Press 'Create a List'

Step 6: If adding to an existing parts list, select the targetted list from the multiple options and press 'Confirm'

Alternatively you can click on 'My Dashboard' and then select 'My Favourites' and click find. Then select 'Create new List' and enter a name for your new favourite list and press save.

You can easily add a product to a list by clicking the add to favourites link from a product search results and product detail page. Select or create the list you want to add the product to.

It's easy to transfer a product from a list to an order. All you have to do is:

Step 1: Expand the permanent dashboard panel, click 'My Favorites'

Step 2: Search for the list from which you want to add products and click on see this list.

Step 3: Adjust the quantity and press the shopping cart icon against the products that you want to add to your order.

To add a whole favourite list to an order, follow these two easy steps:

Step 1: Expand the permanent dashboard panel, click 'My Favorites'

Step 2: Press the 'Add Selected to Cart' button.

If you already know the Lyreco product reference for the item you want, save time using 'Quick Order' on the homepage, located on the right-hand side of your screen, next to the shopping cart. Enter the product reference and the desired quantities line by line. Then click on 'Add to Order'. Alternatively, you can enter the Lyreco's product references and the quantities directly into the shopping cart screen.

• Ecotrel: Electr(on)ic appliances and light bulbs
• Ecobatterien: Batteries

Orders received before 5.00pm are dispatched same day for delivery next working day.

However some restrictions may apply on some non-standard product ranges.
For some furniture items, please allow a lead time of 5 working days.
For customised stamps please allow 3-5 working days for delivery.

To return goods simply create a new email to our Customer Service team with your username and account number within 30 days following the initial purchase order. You need to let us know which order the goods were placed on. We also need to know the product codes and quantities of each item you would like to return. If you wish to order replacement items again make this known in your email or you can simply place a new order for them. If you prefer, you can telephone our Customer Services department on 00352 34 63 65.