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HOME DELIVERY day-to-day
DAY-TO-DAY-DELIVERY order before 15.30
30 DAYS RETURN sealed packaging
Start with Frequently asked questions
Did you know...
What is the cut-off time to place an order for a next day delivery?
Our team of experts will fulfill your order received by 5pm for a same day dispatch and next business day delivery.
What information do you require?
4 frequent answers may match your request:
How do I search for a product?
Simple. You can do this in several ways:
Step 1: If you know the Lyreco product reference or manufacturer's part number, type it into the 'Search or Add to cart quickly' field by the top of the page. A quick add to cart panel will be displayed. Click the basket icon to quickly add the proposed item to the cart, if you require more information about the item click on the product description to access the product details page.
Don't know all of the product reference? No problem. Type in what you do know and our search should find what you need. You can also search with one or more keywords, or a brand's name.
The search result page has been designed to simplify the selection for products. You are now able to filter the search on multiple criteria and show up the product in different views from lists of products to image views.
Step 2: Once you've found what you want, click to go to the product page. You'll see an image of the product, along with information such as specification, price, large product picture, etc.
Please note not all product pages have all of these elements.
Step 3: Once you're satisfied, click on the shopping cart icon to add the product to the basket.
How do I browse for a product?
It couldn't be easier. To browse for a product, start on our homepage
Step 1: There are six product categories that feature at the top of the page. Click on the product family you are interested in.
Step 2: Products will appear on the results page. From there you can click to see only those items with the features you want.
Step 3: Click the product you're interested in to go to the product page. You will see an image of the product, along with information such as specification, price, etc.
Please note not all product pages have all of these elements.
Step 4: Once you're satisfied, click on the shopping cart icon to add the product to the basket.
I am looking for a printer cartridge, what can I do to make it easier to find?
We have designed a printer guider available here to help you find the right printer cartridge.
To select the cartridge or the toner you need, you can either enter the name of the manufacturer part number or alternatively, use the manufacturer and printer selectors. Once you have narrowed down your selection on the correct model, a search results page shows up with products matching your selection.
How do I create a Favourite List?
If you order before 4 pm, we deliver your products the next day *.
* Applies to bridged islands and not for our range of calendars.
How do I add a product from a search to a favourite list?
You can easily add a product to a list by clicking the add to favourites link from a product search results and product detail page. Select or create the list you want to add the product to.
How do I add a product from a Favourite List to an order?
It's easy to transfer a product from a list to an order. All you have to do is:
Step 1: Expand the permanent dashboard panel, click 'My Favorites'
Step 2: Search for the list from which you want to add products and click on see this list.
Step 3: Adjust the quantity and press the shopping cart icon against the products that you want to add to your order.
How do I add a whole favourite List to an order?
To add a whole favourite list to an order, follow these two easy steps:
Step 1: Expand the permanent dashboard panel, click 'My Favorites'
Step 2: Press the 'Add Selected to Cart' button.
I already know the product reference I am looking for, how can I create my order quickly?
If you already know the Lyreco product reference for the item you want, save time using 'Quick Order' on the homepage, located on the right-hand side of your screen, next to the shopping cart. Enter the product reference and the desired quantities line by line. Then click on 'Add to Order'. Alternatively, you can enter the Lyreco's product references and the quantities directly into the shopping cart screen.
What is the standard lead time for receiving my order?
Orders received before 4pm are dispatched same day for delivery next working day.
However some restrictions may apply on some non-standard product ranges.
How do I return a product?
To return goods simply create a new email to our Customer Service team with your username and account number within 30 days following the initial purchase order. You need to let us know which order the goods were placed on. We also need to know the product codes and quantities of each item you would like to return. If you wish to order replacement items again make this known in your email or you can simply place a new order for them. If you prefer, you can telephone our Customer Services department on 70 100 500.
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